'Unpaid Orders'

Arthur Smith Jr

I ordered about 15 postcards last week. Today I received an email stating that I had '3 orders unpaid.' Every time I go to 'Pay' using PayPal the process freezes about half way through. I am able to transact on PayPal normally for other online market, I am on a MacBook Pro using Safari with the latest Flash, and I have purchased postcards from you in the past with no issues. I cannot clear these three sales. Also it should be noted that the initial purchase was buggy as well. What is the issue with your commerce engine? These sellers probably think I am some kind of deadbeat...

George DeKornfeld

I would suggest going to the bottom of the page and clicking on the 'Contact Us' button to open a ticket. Hip staff are pretty good at troubleshooting issues with you directly.

Arthur Smith Jr

Thank you George. I will do that, if they can resolve the issue I will post it in this thread.

Arthur Smith Jr

update - I clicked 'contact us' and submitted my issue including invoice numbers. Never heard a peep back from anyone at Hippostcard. Just processed the transactions now. Problem seems to have solved itself. I have been trying for the past weeks and until today nothing happened. Issue is resolved, doesn't seem like the CS did anything

Henry Brooks

That is odd, both Hippostcard and Hippstamp have always responded. Did you check your spam filter? I've had that happen a couple of times.

Rebecca Anne Fransway

I've always had great response from Hip. Maybe they responded by fixing the problem.